Return Policy

Hairdreams Hair Care Product Return Policy

Hairdreams hair care products may be returned within 30 days of the original purchase date, provided they meet the following requirements:

• Products must be unused, unopened, and in their original packaging.
• Products must be in resalable condition.
• Returns received more than 30 days after the original purchase date are not eligible for return or refund.
• Proof of purchase may be required.
• Products that have been opened, used, damaged, altered, or are missing their original packaging are not eligible for return.

 

Return Authorization Required

A Return Merchandise Authorization (RMA) number must be obtained before returning any products.

To request an RMA, please call Hairdreams at 888-424-2471.

The RMA number must be clearly included on the outside of the return package. Returns received without a valid RMA number may not be accepted or processed.

Where to Send Returns

Please send authorized returns to:

Hairdreams

20380 Gramercy Place Torrance, CA 90501

Be sure to include your RMA number on the package.

Return Shipping

Customers are responsible for the cost of shipping products back to Hairdreams.

We strongly recommend using a trackable shipping method and retaining your tracking information until your return has been processed. Hairdreams is not responsible for return shipments that are lost or cannot be verified without a tracking number.

If you request that Hairdreams provide a return shipping label, the cost of the shipping label will be deducted from your return credit or refund.

All returned products are subject to inspection and approval by Hairdreams before a refund or credit is issued.